Understanding Baby Gear Warranties: A Guide for Parents

Understanding Baby Gear Warranties: A Guide for Parents

Warranties are crucial considerations when investing in baby gear, providing assurance of quality and protection against defects. Let's explore the warranty offerings from top brands, including Quinton, Koopers, Joie, and Crolla, to help parents make informed decisions.

1) Warranty Information for Crolla Baby Gears

All baby gears purchased from Crolla Baby are backed by Crolla comprehensive warranty. Here's what you need to know:

Click here for product preview: Crolla Alpha Baby Car Seat

  • Car Seats: All car seats are warranted against defective materials or workmanship for 36 months from the date of original purchase. To request repairs or spare parts under Crolla warranty, you must present your proof of purchase made within the preceding 36 months.

Click here for product preview: Crolla Air Baby Carrier

  • Infant Carriers: Infant carriers are warranted against defective materials or workmanship for 12 months from the date of original purchase. Similarly, repairs or spare parts can be requested within 12 months of the purchase date.

Click here for product preview: Crolla Air Swift Baby Stroller

  • Strollers: Stroller products are also covered for 12 months from the original purchase date. To request warranty services, ensure you have proof of purchase made within the preceding 12 months.

Click here for product preview: Crolla Comfeo Baby Swing

  • Baby Swings: Baby swings are covered by a 12-month warranty from the original date of purchase. As with other products, warranty claims require proof of purchase made within the preceding 12 months.

Please note the following:

  • Registration and Proof of Purchase: To request a claim under the warranty, the product must be registered with Crolla, and proof of purchase must be presented.
  • Non-Transferable Warranty: This warranty applies only to the original purchaser and is not transferable to subsequent buyers.
  • Unauthorized Retailers: Products purchased from unauthorized retailers are not covered by Crolla warranty.
  • Warranty Limitations: Certain damages and scenarios are not covered under warranty, including normal wear and tear, misuse, and damage caused by external factors.
  • Return Procedure: Customers must return the product to the Crolla service center for warranty purposes.

For a list of authorized Crolla retailers and more information on their warranty policy, please visit: Crolla Official Website

2) Koopers Limited Warranty Information

Koopers Distribution Sdn Bhd provides a Limited Warranty for products sold in Malaysia. This warranty covers manufacturing defects but does not cover normal wear and tear. The warranty period varies depending on the product category.

Coverage Details:

Manufacturing Defects

These refer to issues that affect the product’s usability, safety, and performance. The specific parts covered under this warranty include:

Click here for product preview: Koopers Duo Baby Car Seat

  • Child Seats: Frame, buckle, headrest button, recline button, ISOFIX system, 360 spin button, harness adjustment button, or locking clip.

Click here for product preview: Koopers Eezi Baby Stroller

  • Strollers: Frame, folding buttons, buckle.

Warranty Terms:

Koopers guarantees that products purchased for personal use from authorized Koopers dealers are free from defects in materials or workmanship under normal use during the warranty period. The warranty is valid for the original purchaser and is non-transferable.

  • Proof of Purchase: The original sales receipt showing the purchase date serves as proof of purchase.
  • Warranty Service: If a product is found defective, Koopers will repair or replace it at no additional charge. Repaired products may include new or serviceable used parts that are equivalent in performance to new parts. All replaced parts become the property of Koopers.

How to Obtain Warranty Service:

  • Contact Koopers HQ: Refer to the phone number provided in the product manual.
  • Return of Defective Parts: Ship defective parts to Koopers, with shipping costs prepaid. 
  • Proof of Purchase: Provide proof of purchase and the baby’s birth certificate if the birth date is later than the purchase date.
  • Eligibility: Any alteration, erasing, or forgery of proof of purchase documents voids the warranty.

Warranty Exclusions:

  • Unauthorized Purchases: Products not purchased from authorized dealers.
  • Damage from Misuse: Damage due to accidents, misuse, or abuse.
  • Unauthorized Parts: Use of parts not sold by Koopers.
  • Modifications: Any modifications made to the product.
  • Normal Wear and Tear: Damage from normal wear and tear.
  • Unauthorized Repairs: Service by anyone other than Koopers.
  • Defaced Serial Numbers: Products with defaced or removed serial numbers.

Products found ineligible for warranty service will be provided with an estimate of repair costs, and repairs will be made upon payment arrangement.

Important Notes:

  • Non-Transferable Warranty: This warranty applies only to the original purchaser and is not transferable.
  • Proof of Purchase: Retain your proof of purchase for warranty claims.

3) Joie Warranty: Ensuring Quality and Customer Satisfaction

At Joie, they are dedicated to providing high-quality gear and accessories for your little ones. To ensure your peace of mind, all Joie products are covered by a 2-year warranty from the original date of purchase, as indicated on your sales receipt or invoice.

Warranty Coverage

The 2-year warranty covers any defects in materials or workmanship under normal use, as outlined in the user manuals. If you encounter a problem with your Joie product, please contact them with your sales receipt, proof of purchase, model number, and serial number to make a warranty claim.

What’s Included?

  • Manufacturing Defects: Should your product fail due to a manufacturing defect, Joie will either repair it or send you a replacement part free of charge. Shipping costs for the replacement part or repaired product are also covered.
  • Product Replacement: If the product cannot be repaired, we will replace it with the same model and color. If the exact model and color are unavailable, we will provide the closest possible alternative.

How to Make a Claim?

  • Purchases from Authorized Dealers: Return the product to the dealer for repair or replacement at no cost.
  • Online Purchases: Contact their Consumer Service team via email at info.gl@joiebaby.com for assistance.

Please note, the warranty is only valid for items returned in the original country of purchase and applies exclusively to the original purchaser. Repairs or replacements do not extend the original warranty period.


Our warranty does not cover the following:

  • Normal Wear and Tear: This includes worn-down wheels and tires, natural fading of fabrics, and other damage resulting from regular use.
  • Environmental Damage: Corrosion or rust caused by extreme environmental conditions, including high humidity, salt spray, ice, or snow, and damage due to insufficient maintenance or improper storage.
  • Unauthorized Repairs: Damage resulting from repairs carried out by unauthorized third parties.
  • Improper Use: Damage caused by incorrect or inappropriate usage, maintenance, storage, or cleaning, not following our user manuals.

To ensure your product remains in the best possible condition, please follow the care instructions provided in our user manuals. If you need any assistance with your warranty or have any questions, our team is here to help.

4) Quinton Baby Gears Warranty: Your Assurance of Quality

Quinton Baby stands behind the quality and reliability of our products, and our warranty conditions exemplify our commitment to customer satisfaction. Here's an overview of what our warranty entails.

Warranty Coverage

Our warranty covers manufacturing defects in materials and workmanship, ensuring your peace of mind when purchasing our products. The duration of the warranty varies depending on the product category:

Click here for product preview: Quinton One Spin+ 360 

  • Child Seats: Covered for 36 months from the original purchase date.

Click here for product preview: Quinton Nior Baby Stroller

  • Strollers: Covered for 24 months from the original purchase date.

Click here for product preview: Quinton Miumo Baby Carrier

  • Other Products: Typically covered for 12 months from the original purchase date.

How to Claim?

Should you encounter an issue with your Quinton Baby product, follow these steps to initiate a warranty claim:

  • Contact Customer Service: Reach out to our customer service team via our website or the contact details provided in your product manual.
  • Provide Documentation: Have your proof of purchase and product details, including model and serial numbers, ready.
  • Claim Assessment: Our team will assess the reported issue to determine if it falls under the warranty coverage.
  • Resolution: Approved claims result in either repair or replacement of the defective product at no extra cost.


While our warranty provides extensive coverage, certain exclusions apply:

  • Normal Wear and Tear: Natural wear and tear over time is not covered.
  • Accidental Damage: Damage due to misuse, negligence, or failure to follow care instructions is not covered.
  • Unauthorized Repairs: Repairs performed by unauthorized third parties void the warranty.

With Quinton Baby, you can trust that your baby's safety and comfort are our top priorities. Our warranty conditions are designed to offer you the assurance and support you need when investing in our products. For more details, visit our website or contact our customer service team. Choose Quinton Baby for quality products backed by a robust warranty.

Warranties play a crucial role in ensuring the quality and reliability of baby gear. Brands like Quinton, Koopers, Joie, and Crolla understand this importance, offering comprehensive warranty coverage to support parents. By choosing products from these trusted brands, parents can shop confidently, knowing their investment is protected, and their little ones are safe and comfortable.

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