CANCELLATION, AND REFUND POLICY ON PRODUCT AND SERVICE

Normal priced item are exchangeable within 3 days from the date of purchase with original receipt. 

Exchange item must be in original condition (resaleable condition) with all labels, tags and all parts intact and unopened.

The Price of exchanged item must be equal or more than the price of returned item. Customer must pay the balance if the exchange item price is higher.

Delivery charges are non-refundable

Manufacturing defect will be determined upon inspection and at the sole discretion of Toyspark

STRICTLY NO exchange for promotional item

STRICTLY NO exchange for stock clearance item

STRICTLY NO exchange for discounted item

STRICTLY NO exchange for the item misused by customer

STRICTLY NO exchange for accessories, baby accessories and other product related due to hygiene reasons

STRICTLY NO exchange for items that have been altered, repaired or modified

STRICTLY NO cash refund

The company reserve the right to refure any exchange

CANCELLATION, AND REFUND POLICY ON PRODUCT (not applicable for intangible product)

Cancellation Prior to Shipment

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at toyspark.my@gmail.com.

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 12 hours upon your order submission in order for a cancellation prior to goods shipment

Return Policy

The following are the policies to be eligible for return requests after shipment/receipt of goods:

1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged good during delivery.

2. Only items that have been purchased directly from toyspark.my@gmail.com Online Store can be eligible for a return.

3. Any toyspark.my@gmail.com Online Store product purchased through other retailers is not eligible for this policy and must follow the respective retailers’ returns and refunds policy.

4. Goods are eligible for a return if the following apply:

Incorrect:

• The item is not the item you ordered
• Wrong size or the colour is different from what is indicated on the order summary
• Missing items inside the packaging

Damaged:

• The item is found to be damaged upon receipt. Items has been tampered/refurbished or modified. Customers will be responsible for all shipping charges to return goods. Returns are applicable only for a complete toyspark.my@gmail.com Online Store product.

Returned items must meet the following requirements:

• The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt)
• You have proof of purchase (order invoice number and receipt)
• Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner
• Item must be returned in the original box (or at least, suitable packaging) to protect the product from damage during return delivery

1. Change of order and cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted.
2. We reserve the right to reject any cancellation or refund that is deemed unfit or unreasonable.

Return Policy

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:

1. For Online Bank Transfer: Full refunds will be credited into your bank account via online bank transfer, which should be posted within 3–5 working days.
2. For Credit Card refunds: Refunds will be sent to the card-issuing bank.
3. 
   

Kindly contact your card-issuing bank regarding the duration of the credit refund.

CANCELLATION, AND REFUND POLICY ON SERVICES

Cancellation Period: Customers may cancel their service booking within 24 hours of making the reservation without penalty.
Cancellation Fees: If cancellation occurs more than 24 hours after booking,  a cancellation fee of 20% of the total service cost will be charged.
Refund Eligibility: Refunds will be issued for cancellations made within the allowable cancellation period (24 hours from booking). Refunds will be processed within 5-7 business days and will be credited back to the original method of payment.
Non-Refundable Services: All ticket purchases/booking purchase are strictly non- refundable and non-deferrable.
Process for Cancellation: To cancel a service booking, customers must contact our customer service department at toyspark.my@gmail.com/011-1001 9898Changes to Reservations: Changes to reservation dates or times may be accommodated depending on availability and must be requested at least 48 hours before the scheduled service time. Additional charges may apply for changes made outside of this timeframe.