Normal priced item are exchangeable within 3 days from the date of purchase with original receipt.

Exchange item must be in original condition (resaleable condition) with all labels, tags and all parts intact and unopened.

The Price of exchanged item must be equal or more than the price of returned item. Customer must pay the balance if the exchange item price is higher.

Delivery charges are non-refundable

Manufacturing defect will be determined upon inspection and at the sole discretion of Toyspark

STRICTLY NO exchange for promotional item

STRICTLY NO exchange for stock clearance item

STRICTLY NO exchange for discounted item

STRICTLY NO exchange for the item misused by customer

STRICTLY NO exchange for accessories, baby accessories and other product related due to hygiene reasons

STRICTLY NO exchange for items that have been altered, repaired or modified

STRICTLY NO cash refund

The company reserve the right to refuse any exchange.